Frequently Asked Questions
Everything you need to know about shopping with Flawed.
What is the shipping timeframe for my order?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, generally ranging from 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. To initiate a return or exchange, please visit our online returns portal to generate a prepaid shipping label.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific fabric composition for stretch.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Flawed garments?
To maintain the longevity of your pieces, we recommend washing in cold water with similar colors and hanging to dry. Specific care instructions can be found on the internal care label of each garment.
Can I track my order once it has shipped?
Yes. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.